How do I book an appointment?
Call 514-948-4800. There is no online appointment booking. Calling lets us confirm your vehicle, requested service, information or parts needed and availability.
Do you offer same-day appointments?
Sometimes, depending on workload and service. Call us. During peak tire season, booking around two weeks ahead is best.
Do you install new tires purchased elsewhere?
No. We install new tires purchased through our shop. Previously used tires may be accepted after inspection.
Do you store tires?
Yes. Our capacity is approximately 8,000 tires. Sets are identified in a tracking system and their condition is checked.
Can I get an oil change without an appointment?
Same-day availability may sometimes be possible. Please call in the morning before coming in.
Is an estimate provided before repairs?
Yes. We inspect the vehicle, explain recommended work and communicate the estimate. No additional work is performed without approval.
Why can an estimate change?
Inspection or diagnosis can uncover additional parts or labour that could not be confirmed earlier. We call before performing additional work.
Why can two garages quote different amounts?
Labour, parts brand/quality, included operations and diagnosis can differ. Compare the breakdown of work, not only the total.
What parts do you use?
Depending on the vehicle and repair, we may use OEM, OEM-equivalent or premium aftermarket parts. Relevant options can be discussed with the customer.
What warranty applies?
Qualifying repairs performed at a NAPA AUTOPRO centre may be covered by the current 24-month / 40,000-km Peace of Mind Warranty. Terms and exclusions apply. Tires may also carry manufacturer warranties.
What benefits may apply to CAA-Quebec members?
Under CAA-Quebec’s current program terms, member benefits may apply to eligible maintenance and repair work, including a member discount. Exclusions apply, including tire purchases. Present your membership card before work begins and confirm current terms with CAA-Quebec.
What does Clé Verte Gold certification mean?
Pneus et Mécanique St-Laurent holds Clé Verte Gold certification. Clé Verte is a Quebec environmental certification program for automotive service shops, with practices covering the recovery, sorting, storage and responsible management of workshop residual materials.
What vehicles do you service?
Most makes and models, including many hybrid, electric, diesel, European and luxury vehicles, plus light trucks, Sprinter vans and small RVs. We do not service motorcycles or large RVs.
Which languages do you speak?
Customer service is available in English, French, Italian, Spanish and Portuguese.
Can I wait at the shop?
Yes. There is a waiting area with Wi-Fi, and pets are welcome.
Where do I park?
Customer parking is available in front of the building.
What if I have a question about my invoice?
Call 514-948-4800 and speak directly with the front counter team.